When ordering or registering, we may ask you for your name, email address, delivery address, telephone number, credit card information (all processed securely through PayGate, PayFast and/or I-PAY) or other information. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our website.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

The Vape Industry does not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with and advance notice, except as described below. The term “outside parties” does not include www.thevapeindustry.co.za. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others’ rights, property or safety.

WooCommerce & Hike
Our online store is hosted on a managed server using WooCommerce to provide our e-commerce platform. Hike is used to provide our POS service to you when shopping in store. Your data is stored on WooCommerce & Hike’s database which sits on our server and is secured behind a firewall.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


All payment’s done through our payment gateway providers follow the above standard. No Credit Card or Bank Detail information is stored on our or our payment providers databases.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


Last update: Sunday, 06 January 2019

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected]