We know how eager you are to get your products and we are eager to get them to you in the quickest time and at the most affordable cost. We make use of an integrated system to handle our fulfilment service. In doing so, we have negotiated competitive rates and ensure an easy checkout experience for you.
We ship out orders nationally from Monday – Thursday between 09:00 – 14:00 using one of our Courier providers. Friday cut off for orders is 12:00. Orders placed over weekends, public holidays & after 14:00 on a given day will ship out the next business day.
Same Day Delivery is available for orders placed before 09:00 (Mon-Fri) and for delivery in Johannesburg & Pretoria ONLY.
An e-mail including your tracking number & the courier company used will be sent once we fulfil your order. Orders can be tracked at www.tracking.thevapeindustry.co.za
Once an order has left our store, we cannot be held responsible for delays in delivery. We encourage you to please contact the courier directly to confirm delivery information & up to date tracking status.
The following options are available on checkout:
1. Collect in Store – We are based in Kramerville, Sandton. You are welcome to collect during our operating hours. You will receive an email from us informing you that your order is ready for collection. (This option is applicable to customers whose Province is set to “Gauteng” when checking out)
2. Area Specific Shipping – We’re making use of an intelligent system to offer you tailored rates based on your region. The following applies:
- Local Shipping – R75.00 – Gauteng Deliveries ship for Same Day delivery with The Courier Guy if your order is with us before 09:00 – any orders placed after ship Overnight.
- Main Centre Shipping – R95.00 – If you’re based in a main centre and select this option, we will ship your goods to you overnight. Reminder that we ship orders between 09:00 – 14:00 Monday – Thursday (Friday 09:00-12:00).
- Regional Area Shipping – R120.00 – If you’re based in a regional area (e.g. Limpopo), your order will be shipped using an Economy Service which does not guarantee overnight delivery.. A shipping quote is provided at checkout.
Shipping is charged based on 2kg maximum weight. If your order is more than 2kg’s, the final shipping quote will be higher when checking out.
3. Free Shipping – Free shipping is available to local Johannesburg & Pretoria deliveries as well as any Major Centre around South Africa. Regional & outlying areas do not qualify for free shipping & will be charged our flat rate for shipping. All orders that ship free will be sent using our Economy service which does not guarantee overnight delivery.
4. International Shipping – We don’t currently integrate with courier partners online for international orders. However, you’re welcome to get in touch with us to see how we can assist in getting you what you need where you are in the world.
Shipping is charged based on 2kg maximum weight. If your order is more than 2kg’s, the final shipping quote will be higher when checking out. Free shipping is only limited to 2kg.