Terms & Conditions
Any persons using, reading, and/or purchasing products on this website agree that access to and use of this site are subject to the following terms, conditions, and other applicable laws.
The Vape Industry (Pty) Ltd is an online retailer of electronic cigarettes, vape devices and e-liquids operating within the e-cigarette market of South Africa.
You must be at least 18 years old to purchase products from this site. By using this website, you agree that you are at least 18 years of age and also agree to the following terms and conditions.
If you create an account with www.thevapeindustry.co.za, you are responsible for maintaining the confidentiality of your account and password. You further acknowledge and agree that you must be of legal smoking age to purchase or consume any products listed for sale on this website. Certain products listed and sold on this website may contain nicotine. If you are allergic to nicotine, propylene glycol, vegetable glycerine or any combination of inhalants, if you are pregnant or breast-feeding, if you have a heart condition, diabetes, high blood pressure or asthma, you must consult your doctor before using any products containing nicotine listed for sale on this website.
Delivery of online orders are subject to stock availability as well as receipt of payment. We make use of two courier companies to fulfill orders within 48 – 72 hours of dispatch from our premises. For our full shipping and payment policy, please see below links:
Payment Policy: https://thevapeindustry.co.za/pages/payment-policy
Shipping Policy: https://thevapeindustry.co.za/pages/shipping-payments-policy
Stocks of all goods on offer are limited. We shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, We shall only be liable to refund monies where it is unable to fulfill orders at advertised prices.
Our full returns policy may be viewed here: https://thevapeindustry.co.za/pages/return-policy
Regrettably, returns are not accepted on e-liquid and pre-made coils.
Rebuilables, RBA, RDA, RTA, and Mech Mods are for experts. The inexperienced vaper without basic knowledge of electronics cannot safely use these devices. These products carry NO warranty. Clearomizers, Atomizers and Commercial tanks carry NO warranty due to health and hygienic reasons.
Batteries, Electronic Mods and Electronic Devices carry a 30 Day defect/replacement warranty if used under normal conditions. Warranty is nullified if any physical damage is present on the device.
Please also note that items sold on sale are sold without warranty; regrettably sale items cannot be returned.
Product images are for illustration purposes only. Actual product color, finish and packaging may vary.
WARRANTY VOID IF BATTERIES ARE NOT STORED APPROPRIATELY.
Batteries need to be stored in silicone sleeves or protective cases. Batteries must never be unattended when charging. Mechanical mods can vent under the wrong conditions. Do not allow battery to drop below 3.5 volts. If any of these conditions are not met warranty void on all accounts.
The Vape Industry is not held liable for damages due to inappropriate use.
The Vape Industry (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
PAYMENT OPTIONS ACCEPTED AND PAYMENT SECURITY:
Payment may be made via Visa or MasterCard Cards or by bank transfer into The Vape Industry’s bank account, the details of which will be provided on request.
Card transactions will be acquired for The Vape Industry (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details will be stored by The Vape Industry (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
LOYALTY POINTS AND REWARDS:
Loyalty points and rewards may be turned off at the discretion of The Vape Industry. During sales, for example over Black Friday, loyalty point spending will be suspended.
Our loyalty points system is administered and run through a third party provider. We reserve the right to update earnings and spending parameters without notice to customers. Loyalty Points are solely reserved for earning & spending when shopping in store & do not apply for online orders.
MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY:
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
The Vape Industry (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
COUNTRY OF DOMICILE:
This website is governed by the laws of South Africa and The Vape Industry (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 75 Louiseway Street, Kelvin, Sandton, Johannesburg, South Africa, 2090.
LIMITATION OF LIABILITY:
The Vape Industry shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the products on this site or the performance of the products, even if The Vape Industry has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
You agree to indemnify, defend, and hold harmless The Vape Industry, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In the event that a www.thevapeindustry.co.za product is mistakenly listed at an incorrect price, The Vape Industry reserves the right to refuse or cancel any orders placed for said product. The Vape Industry reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Vape Industry shall issue a credit to your account for the amount charged. We cannot offer Credit Card refunds at this time.
CHANGES TO TERMS OF SERVICE:
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
This website is run by The Vape Industry (Pty) Ltd, based in South Africa trading as The Vape Industry and with registration number 2016/281035/07 and Naeem Moolla (Director). We are VAT registered and declare all pricing on our website is inclusive of VAT.
THE VAPE INDUSTRY CONTACT DETAILS:
Company Physical Address:
Unit 4, 12 Archimedes Street
Telephone: +27 11 262 2824